OTP Bank Albania has expanded its presence in the banking market in Albania through the merger of two banks in the country and currently has 50 branches and 200 ATMs throughout the territory. Recently, two important branches were inaugurated, in the city of Fier and in Vlora. The inauguration ceremony of these branches was attended by managers of the bank, prefects of Fier and Vlora districts, the Mayor of Vlora and many business guests from Fier and Vlora. The inauguration evening was accompanied with a festive atmosphere and full of excitement.
General Manager’s speech
In his speech held at this important event, the General Manager of OTP Bank Albania, Mr. Bledar Shella, emphasized that these branches follow the bank’s strategy for expansion and strengthening. “The expansion and renovation of the branches that we are inaugurating are a concrete expression of OTP Bank’s strategy in our country to increase the presence and quality of service. Branches in the cities, especially in the cities of Fier and Vlora, known for the dynamism and vitality of local business, are the focus of the bank’s strategy for supporting tourism, hospitality and services. These cities are very important for our Bank, which is why the bank made this substantial investment in both these cities.
We are continously investing and we are in line with all the guidelines of the Group. We will continue to maintain this efficiency by investing in all directions; network, services, process improvements and addition of products and offers. We are known for our quality service, which may have suffered a temporary trembling due to the effect of the bank merger. Very soon, all OTP Albania customers will experience high quality service, with closure and full technical merge after 2 months.
We want to be as close to you as possible. Already with the increase in the number of branches, the number of ATMs, as well as by investing in digitalization, we are really on track with our plan. OTP Group is the fastest growing banking group in Central & Eastern Europe, which has spread its brand over the last 15 years in 11 countries and it is the leader in 5 of them. Since its arrival in Albania 5 years ago, clearly expressed its ambitions to be one of the leading banks in the country. The Group, with its year-after-year results, speaks of financial stability and ambitions for expansion & strengthening in the region,” said Mr. Bledar Shella, General Manager of OTP Bank Albania.
The structure of the new branches in Fier and Vlora
The opening of new branches fulfills the bank’s vision in many dimensions. This vision is defined as OTP’s mission for the highest quality service to customers, as evidence of the long-term aspiration to grow further in the Albanian market. The new branches offer a welcoming environment with innovative features designed to enhance the customer experience. There are several meeting spaces for customers so that the service is within the customer’s own requirements according to the time and OTP Group standard. It is also intended for children, dedicating a special space for entertainment, while parents accomplish banking operations.
