In alignment with the latest regulatory developments from the Bank of Albania—aimed at enhancing payment systems through the adoption of the SEPA standard for domestic payments and compliance with the SWIFT ISO 20022 standard for international payments—OTP Bank Albania will carry out technical maintenance of its digital systems to support these improvements.
As a result of this maintenance, certain operations will be limited across our digital platforms, branch network, and ATMs.
Service Interruption Schedule:
Friday, September 12, 2025
➤ Branch Network
The following services will not be available from 14:00:
- Domestic payments in Albanian Lek (AIPS and AECH) and Euro
The following services will remain available:
- Domestic payments in other foreign currencies (USD, GBP, CAD)
- International payments
➤ Online Banking Platform
The following services will not be available from 14:00:
- Outgoing payments to domestic beneficiaries in all currencies
The following services will remain available:
- Internal bank payments in all currencies
- International payments to beneficiaries abroad, with the limitation that SWIFT copies cannot be generated via the platform
Saturday, September 13, 2025
➤ Branch Network (only for branches open on Saturday)
The following services will not be available throughout the day:
- Domestic payments in Albanian Lek and Euro
The following services will remain available:
- Domestic payments in other foreign currencies (USD, GBP, CAD)
- International payments
- Internal bank payments
➤ Online Banking Platform (until 23:00)
The following services will not be available:
- Outgoing payments to domestic beneficiaries in all currencies
The following services will remain available:
- Internal bank payments (of all types)
- International payments to beneficiaries abroad, with the limitation that SWIFT copies cannot be generated via the platform
From 23:00 on Saturday until 10:00 AM on Sunday:
- The Online Banking platform will be accessible, but no transactions can be executed
- Any transaction attempted during this time frame will be automatically canceled and not processed by the bank
- ATMs will not process Cash IN (fund deposits), but cash withdrawals and card payments via POS and e-commerce will continue to function normally
After 10:00 AM on Sunday, all services on the Online Banking platform—including all types of payments—and the Cash IN function at ATMs will resume normal operation.
For any questions regarding the above information, please contact our Quality Service Center at 0800 48 48 or 069/68 40 12 121.
Thank you for your understanding and cooperation!
OTP Bank Albania