What contact number is there to call the bank?
Where shall my personal banker go afterwards?
The personal banker can be anyone who you like to work with at any branch of OTP Bank Albania. The process and the service shall not be impacted and you as OTP Client shall obtain the highest banking customer service to our highest commitmen
What SWIFT shall I use at the moment I need to make a transfer? How much shall I pay for it?
SWIFT is PUPPALTR for OTP and CRBAALTR for the united bank. The T&C in power shall be applied. Please consult on web
https://www.otpbank.al/sq/kushtet-e-punes/
In what currency may i have account/card in OBA?
The T&C in power shall be applied. Please consult on web
https://www.otpbank.al/sq/kushtet-e-punes/
How shall it be proceeded for Account blocking? (Court decisions / Expired ID?
In the Orders released by Authorities, Fund Reserving are imposed over clients’ accounts (not in account level), despite ID expiry status, after the identification is done (name, surname, father, birthday). These are the identifying data which are an obligation to be sent by the authority to the bank, and not the ID nr.
If we refer to the blockings placed by Branches upon ID blocking, Delta clients shall proceed the same, while for the united bank clients (FlexCube), the unblocking shall be done in ARAU, upon Branches’ request.
Shall pension funds need to be informed for the name change of the Bank?
The notifications are executed in time.
I am taking my penstion of ISSH at OTP: shall I proceed having it regularly at the same account or should I inform ISSH?
It will be the same as is.
What if i receive notification by the bank and don’t recall being your client?
You can present yourself with an updated ID in any of the Bank’s branches.
What if a notification is send to a deceased client? What shall be done to the person’s accounts?
The actions shall be executed in accordance with the regulation “For the process of inheritance” which foresess the blocking of the late person, until deliverance of the completion documentation’
May I open a new account at OTP meanwhile?
Yes, you can open any account in any Branch of OTP Albania
May I deposit or withdraw from my united bank accounts?
You can operate freely with all your banking acounts at OTP or united bank. For the operations the T&C in power shall be applied.
https://www.otpbank.al/sq/kushtet-e-punes/
Will i use the same app, and if yes for how long?
Yes, you will be able to use the same application. A new application with the functionalities and design of the current application of OTP Bank is being developed. You will be informed in due course when you will have to use the new application.
What are the limits / commissions for the transfers via online banking? How can I execute a transfer?
Limits will not change. For transfer commissions please refer to Terms and Conditions. Transfers from Online Banking will continue to be processed as they currently are
https://www.otpbank.al/sq/kushtet-e-punes/
How can a limit increase be proceeded? What is the validity?
For OTP Bank clients, the process shall be followed as before in respect to the procedure in place. For united bank clients, there are not any limits empowered.
Its harmonisation according to the limits in OTP Bank are in progress, you will be informed in due course when the change will be in place.
If the MB is blocked, how can I have new credentials?
Currently there will be no changes in the way you receive new credentials.
For Password you may request that at the branch or by calling the Contact Center at 0800 48 48, 068(69)40 12 121
I have encountered problems with the transfers from the united bank App, how shall it be solved?
The case shall be followed by OTP Contact Center.
Shall I see both accounts from united bank and OBA in one app
It will not be possible to see both accounts in one app as long as united bank and OBA will have different applications. A new application with the functionalities and design of the current application of OTP Bank is being developed. You will be informed in due course when you will have to use the new application.
How can i find IBAN?)
IBAN can be retrieved at the same ways as before the merge, at the brand and via online Banking. Via Online banking is the fastest way. We suggest you obtain the online banking service in case you don’t have it yet.
How can i download a statement?
Statement can be retrieved at the same ways as before the merge, at the brand and via online Banking. Via Online banking is the fastest way. We suggest you obtain the online banking service in case you don’t have it yet.
How can i pay the bills?
Same way as you have proceeded before the merge, via Online Banking, or at the Branches.
How do i operate with minimum payments for the credits cards, loans, etc.?
Same way as you have proceeded before the merge.
What services are offered via app? May i raise a request for new card / deposits/loan, via app?
Same way as you have proceeded before the merge.
Can I cancel a transfer via app? if yes, how?
Yes, through Communication Center in Halcom. In OBDX is not possible.
How can i log in on web?
You can visit www.otpbank.al and click on the online banking page following the blue button. The Credential are the same as before.
I don’t see the accounts/cards on app, how should i operate?
Please contact the Contact Center. They will follow the case.
24/7 ne 08004848, 068 (69) 40 12 121
May i change the contact no via app?
No. Only at the Branch
May i confirm transactions via app?
Yes, you may via the Online Banking with which the account is connected.
Where shall be the new ATM locations
ATM location shall not change. You can withdraw at any OTP ATM free of charge. The Locations of ATMs can be found on web and google maps.
https://www.otpbank.al/map-locations/
May I use the united bank card until its expiry? Shall I have news cards? If yes, shall it have a new fee?
Yes, you will be able to use your card at every ATM and POS as per the T&C in power. As part of the integration process, cards will change, therefore, we will send you a new card. The process is automatic, you don’t have to do anything about it. No commission arises concerning the card change.
https://www.otpbank.al/sq/kushtet-e-punes/
Can i withdraw with united bank cards on OBA ATMs free of commission?
Yes, free of commissions.
What are the cards limits for ATM withdrawals and online purchases?
The Card limits in power.
https://www.otpbank.al/sq/kushtet-e-punes/
May i change this limit? If yes, how
Yes, by visiting our branches.
IF the cards shall be kept by a ATM of another bank how shall i proceed?
We contact the keeping bank and inform customer for the place where to pick it up, after you inform the Contact Center at 0800 48 48, 068 (69) 12 121
What is the time span of CHB if ATM does not release funds?
In this case the rules of card schema VISA & MC are applied, a process of Charge Back can last until 45 days. /
It is worth mentioning also the cases when clients withdraw in OTP ATMs and do not withdraw the funds while the account is debited. For these case the client need to visit the branch and complete a claim report form. The case is investigated by the specialist of POS/ATM.
My card is lost: Can you block it? Is 24/7 service offered?
Ye, Contact Center at 0800 48 48, 068 (69) 12 121
How shall i have Card Pin if i have followed a wrong procedure?
For united bank Cards, the PIN process is by letter not SMS, and PIN by letter is sent to the branch at the moment the client applies for the Card. Per Kartat e OTP pin gjenerohet me SMS.
I have inserted wrong PIN. May i reset it?
Yes, by visiting our branches.
May i have POS by OTP?
Yes, the clients can present their request, and based on a analysis the client can have a POS.
POS has issues, how should i proceed
Call the Contact Center to inform the issue at 0800 48 48, 068 (69) 40 12 121 .
Shall I have all the Card as I used to? (Amex, Visa, MC?)
Amex will be replaced with another card Visa platinium. All other cards will be the same. You will be able to use your card at every ATM and POS as per the T&C in power. As part of the integration process, cards will change, therefore, we will send you a new card. The process is automatic, you don’t have to do anything about it. No commission arises concerning the card change.
https://www.otpbank.al/sq/kushtet-e-punes/
Shall I be served by OTP as united bank customer?
Yes, the service is possible in all OTP Branches.
Which will be the max limit of salaries in order to have an OVD/CC?
According to the terms of the product offered in OTP the client benefits up to 3 salaries OVD limit or 6 salaries if combined with CC.
How shall i be informed about the changes impacting me? Via SMS or shall I have to visit the branch?)
The bank shall make sure you are informed in course of time via the means in disposition Website / Sms / Branch / Contact Center
Home
0800 48 48, 069(68) 12 121
Shall be offered the loan typology of united bank in OBA?
Information published on web and in T&C
https://www.otpbank.al/sq/kushtet-e-punes/
I have two express loans in OBA and united bank, how should i proceed?
Visiting the nearest OTP Bank Branch, and learning the necessary information from the T&C applied may help you with your decision. Please consider that it is not mandatory to merge loans.
https://www.otpbank.al/sq/kredia-konsumatore-ekspres/
Will third party agreement be active in the united bank
The Bank clients can benefit all the products of OTP, after the analysis. OTP Bank has in place agreements with several merchants through whom you can benefit of the terms offered by the Bank for loans.
Where should i pay the installments of the loan that is with delays?
The loan installments can be paid in every and each branch of OTP, normally.
How can I pay my loan?
Please call the Contact Center at 0800 48 48 Mob: +355 68 (69) 40 12 121.
I have a term deposit in united bank. Where should I go upon maturity date? Where do my fund go in case I don’t present myself?
To act over the deposits, the client need to present himself in a branch bearing OTP logo. It is ok visiting any branch and not only the one where the deposit was opened. With all deposits of united bank the terms of the contract will proceed. At the maturity date,if the contract does not foresee the automatic renewal, the fund go the account defined by the client as stated in the contract.
I have deposits opened in both banks so that I don’t surpass the 2.5mil ASD coverage. How shall it be treated now in this regard?
The deposits will be secured separately by the Deposit Insurance Agency, for a period of three months, from December 1, 2022. After this period, the deposits of these depositors will be secured aggregated at Bank OTP Albania.
I have a deposit at united bank with automatic renewal. Shall it be renewed? Do I need to sign a new contract?
The deposit shall be renewed according to the contract terms. It is not necessay to present at the branch for a new contract.
I have deposits opened in OBA and united bank, which will be the interest’s rates because in united bank i profits more from interest’s rates?
Sipas kushteve te publikuara ne faqen zyrtare te bankes.
https://www.otpbank.al/sq/buletini-i-interesave-te-depozitave-retail/
I would like to renovate the deposit contract taken in united bank, how should i proceed? Which will be the interest rate offered to me?
The deposit may be renewed at all OTP Branches according to the Terms & Conditions in power.
What shall happen to the accumulated interes on my deposit?
The interest on your deposit shall be calculated according to the terms agreed in your contract. In case you decide to termintate it before the maturity date, the bank shall respect your decision by applying the conditions in the contract. Keeping the deposit as is entails the advantage of the maximal interest the bank offers.
May I decrease the deposit or enlarge its amount?
You may decrease or increase the amount of the deposit during this period in accordance to the T&C in power.
https://www.otpbank.al/sq/buletini-i-interesave-te-depozitave-retail/
May I commit payment towards customs, taxes or social insurances?
These payments can be executed in all OTP Branches.
May I tranfer abroad and domestically?
Yes, you can execute all transfer via your account in all OTP Branches.
May I pay my utility bills during this period? What about OB?
You can execute all types of trx.
Shall direct debit be possible within the bank?
Yes this service is possible as normally.
Shall direct debit be possible within two banks?
Yes.
How shall transfers between accounts in two banks be treated, as Domestic or Own Accounts? Commissions?
If through OB it shall be considered as Domestic payament, if at branch it will be Own Account. Commissions shall be reimbursed later.