We work every day to give our clients a more positive experience, but at the same time we must make sure that we are on the right track and that we are doing the right thing. This is the goal of Monitoring Customer Experience. The best way to monitor our customers’ experience is to collect, manage, and handle the customer voice. Our commitments in this regard are to centralize the Voice of the Client in a single unit, with creating and updating of the procedure and the tool that will help manage the Voice of the Client. All these efforts have been made so that we can analyze customer feedback and understand their needs and concerns. We have reached the average response time for a client complaint to be 3 working days, although 10 working days have been set in the procedure.