Your complaint relates to

(You can choose more than one option):

Loan

Accounts

Shërbime (Online Banking, SMS Banking, ATM, MoneyGram)

Deposit

Cards

Branch Service

Other

This situation happens:

For the first time Repeated case

In order for the Bank to increase the quality of service to you, we encourage you to express any suggestions that lead to improvement

Your details:

Individual Business

Name/ Surname

Contact number:

Verify

You will be contacted by OTP Bank Albania within 10 business days. You can be informed in the meantime by writing to the email address: ankesa@otpbank.al

Complaint Form

Customer Complaint Form